Testimonials

Below are some of my Client Testimonials

By: B. Scott Cawfield, Professor of Business Administration Glendon College, York University scawfield@glendon.yorku.ca

My parents, George and Ina Cawfield, lived in a home on Abbeyhill Drive in Kanata, Ontario for 44 years. It was a comfortable home but with no major renovations over the years. My wife, Diana and I became responsible for the sale of the house in early 2018. In May of 2018, I looked for a sales representative and found SERGE GUENETTE OF REMAX HALLMARK REALTY GROUP.
Because my parent’s home was in Ottawa while my wife and I live in Ajax, Ontario there was a long delay in clearing the house. We did our best on weekends, however, many months turned into a year. Serge was always helpful, informative, and patient. He kept in touch every week, and I found Serge to have the very highest level of expertise in his field.
In May of 2019, Serge put the house on the market, got over 60 expressions of interest, 22 offers, and sold the house for $70,000 or 24 percent over asking price within a week. A Toronto real estate agent claims that he is the best in Toronto, and he is currently advertising that he may be able to get you the asking price for a home. Serge is not just a seller, rather he is an excellent business strategist, and his amazing record in sales success “speaks for itself”.
On a personal level, Serge is a pleasant, helpful and gregarious person, personal characteristics that I think are important in sales. I have no hesitation in recommending Serge and his assistant, Lise, to be your sales representative. You will not regret your decision to work with Serge Guenette. If you wish any more information, you can always write me at the address given below.

By: Christianne Racine Sept. 8, 2020

I chose Serge Guenette as my realtor because of his excellent reputation. He is a well-informed realtor. He was very patient with me and explained clearly the process for the sale of my condo. He had a strategy to sell my condo. He gave me good advice to prepare the unit. Working with him is Lise Legault who is in charge of staging. Serge and Lise are a good team and they did an excellent job. The video for the listing was just spectacular. I certainly would (and I have) recommend Serge as team member to sell your property. The whole experience was smooth and quick. The sale went exactly as predicted. It sold in one week. I sold my condo unit but I also made a friend. Thank you, Serge

By: Ed and Lucie Arvisais – June 25, 2018

We met Serge at an open house in our neighbourhood. He had previously left his door knob card at our place. We were 75-year old’s having not only to downsize but also to move to another area of the province. Over the next 5 months (starting in middle of winter 2017-2018)), he guided us through the decluttering process with a personable and respectful staging advisor and an incredible photographer. He was patient with us. He did a thorough evaluation of the market specific to our neighbourhood and presented it in a binder that echoed professionalism and knowledge. Selling a house with snow and ice is not easy. With his guidance, we got our price and closing date within hours of putting it on the market. This was and remains a “crazy” market with bidding wars and buyers competitive pressure. He was calm and supportive through it all. We recommend Serge as an honest, knowledgeable and aggressive realtor.

By: Annick L. Pilon – le 2 février 2018

Moi et mon fiancé avons fait l’achat d’une première maison avec l’aide exceptionnel de Serge. Cet agent est formidable, travaillant, dévoué et ne compte pas les heures pour satisfaire ses clients. Nous le recommandons à tous les acheteurs qui cherche quelqu’un à la hauteur.

By: Tracy Arnett – February 14, 2018

When you meet Serge, you will feel at ease and know that Serge has your best interest at heart. He is passionate about finding the right home or condo whether it takes 2 days or 2 months. He wants to ensure you have the right home. Serge’s smile and personality make the buying or selling experience so enjoyable. He has patience and expertise that are above and beyond a typical agent. You won’t be disappointed in calling Serge.

By: Lea Ann Ouimet - July 11, 2018

Serge is friendly, professional, attentive and attuned to the Ottawa housing market. He helped us sell our home quickly, with very minimal stress and I’m looking forward to working together as I search for a new place to call home!

By: Ed and Lucie Arvisais – June 25, 2018

We met Serge at an open house in our neighbourhood. He had previously left his door knob card at our place. We were 75-year old’s having not only to downsize but also to move to another area of the province. Over the next 5 months (starting in middle of winter 2017-2018)), he guided us through the decluttering process with a personable and respectful staging advisor and an incredible photographer. He was patient with us. He did a thorough evaluation of the market specific to our neighbourhood and presented it in a binder that echoed professionalism and knowledge. Selling a house with snow and ice is not easy. With his guidance, we got our price and closing date within hours of putting it on the market. This was and remains a “crazy” market with bidding wars and buyers competitive pressure. He was calm and supportive through it all. We recommend Serge as an honest, knowledgeable and aggressive realtor.

By: Francine Blanchette le 15 octobre 2018

Un travail Exceptionnel Serge Guénette, je t’ai confié un défi de taille avec toutes mes restrictions, et en seulement quelques semaines je signais le contrat de vente. Je veux souligner ma grande appréciation du service exceptionnel et professionnel que toi Serge et ton équipe m’a donné tout au long de la vente de mon condo. Lise a été formidable avec ses conseils pour la décoration, la photographe a su accentuer la beauté du condo et vous m’avez rendu la tâche des plus faciles à cause des signatures à distance. Tu as toujours été disponible, tant pour le suivi des visites ou pour retourner mes appels et répondre à mes messages texte, tu m’as vraiment bien accompagné tout au long du processus de vente et je t’en suis des plus reconnaissantes. Serge, ton équipe et toi formez une équipe du tonnerre fortement recommandable et je n’hésiterais pas à vous recommander à n’importe qui cherchant un professionnalisme et un service irréprochable. Merci Serge Guenette et ton équipe pour un travail hors pair.

By: Zach and Laura

A big thank you to you Serge and Christiane for all your help with selling the old and buying our new house. You were both professional the whole way through but not without a few laughs along the way! In record time, with the ink on the representation documents hardly dry we were surprised with, and accepted an offer to sell our house and couldn't be happier! Purchasing the new house then came right down to the wire but we lucked out with your impressive negotiating skills. Knowledgeable and quick to answer any and all questions we had–you both made this a smooth (as can be) process. We will definitely be referring you to anyone else who might be looking to buy or sell! Thank you both again!!

By: Sophie Hisko – March 7, 2017

We would (and have) recommend this team to anyone!

When my fiancé and I started our house hunt last Spring, my aunt quickly swooped in and convinced us to enlist the help of Serge Guenette and Christiane Lafleur (and probably helped us avoid certain disaster!) Convinced we could still do fine on our own (as first-time home buyers, HA! How naive!) we scheduled a meeting just to get more info. We are both SO glad we did. I wouldn't say they sold us a house... I'd say they helped us find our home, as cheesy as it may sound. My fiance and I work odd and opposite hours making communication complicated. Christiane was always so helpful by answering us at near-lightning speed, allowing us to be able to make informed decisions in the 5 or 10 minutes a day we had together. She also had plenty of contacts for other experts when we needed them, referring only the best! Even though we were first-time home buyers, Christiane's simple yet professional and informative emails were always easy to understand and helped us learn a bit about the process along the way. She also made sure to keep our file up-to-date to make sure our experience was always perfectly tailored! We viewed a number of properties with Serge and I have to say my favourite part was his honesty. My fiancé and I both expected a realtor to be a bit pushy in trying to "get the sale" so to speak, which is why we wanted to avoid using one. We never once felt pressured by Serge, at all! He was able to get a good feel of what we were looking for, and when we viewed homes that he knew we wouldn't be happy in, even if we didn't realize it on the spot, he would tell us. When we visited the home we would eventually buy, Serge could tell we were in love with it before we even reacted, just because he knew this was exactly what we were looking for. Serge and Christiane both worked with us on putting in that offer and the subsequent negotiations. They were with us until the very end and made sure we were comfortable and informed every step of the way! We moved in almost six months ago now and we couldn't be happier with our first home. Thank you, Serge and Christine, for helping us find the perfect backdrop to the life we've started. Two birthdays, one Christmas, and an engagement later and we are already building many memories! We would (and have) recommend this team to anyone! But even more so for first time home buyers who have no idea what they're doing but want to feel comfortable and well-looked out for!

By: Jo-Anne Ivey - August 25, 2018

Serge helped with a new house deal for my Mother.She trusted him and could not be happier with his professionalism and caring attitude. He is highly recommended by our family. He is a great person.

By: Marrisa Theresa – February 7, 2017

As first-time home buyers we were a little overwhelmed and unsure of where to start. Thankfully we were connected with Serge and Christiane. They were very friendly and helpful through our journey to buy our first home. They offered honest advice about the houses we saw and we never felt pressured to buy something we were unsure of. They helped connect us to all the right people and followed up with us step by step. We are so thankful for their help in finding the perfect first home for us. We couldn't be happier.

By: Anonymous

Even after our move you continued to support us. I want to take this opportunity to express my sincere appreciation for your great support to me during the recent sale of my home. I came to you because I needed to sell my home and a quick sale was essential. Even after our move you continued to support us. I would gladly recommend you to any of my friends who need a Realtor in the Ottawa area.

By: Anonymous

Tu nous afais vivre une belle expérience. Salut Serge. C'est nous qui te remercions. Au début on avait pas cru que tout se ferait, comme si ça aurait été planifié, et qu'on serait à Ottawa en deux mois. Tu nous asfait vivre une belle expérience. Quand j'entends un petit avion,je dis à Pauline, C'EST SERGE! MERÇI, à toi. PS: Le condo n'est pas assez grand... ou... ton bouquet est trop gros!

By: Taylor Jamieson – July 9, 2017

He will answer every single question you can think of! As a first-time home buyer Serge was absolutely amazing at making the whole process of finding/buying my new home as simple as possible. He will answer every single question you can think of (and believe me, I had plenty), is always available, and won't put on any pressure to make quick decisions. Thank you so much for helping me find my first home, see you again when I buy the next one!

By: Anonymous

They offered honest advice. As first-time home buyers we were a little overwhelmed and unsure of where to start. Thankfully we were connected with Serge and his team. They were very friendly and helpful through our journey to buy our first home. They offered honest advice about the houses we saw and we never felt pressured to buy something we were unsure of. They helped connect us to all the right people and followed up with us step by step. We are so thankful for their help in finding the perfect first home for us. We couldn't be happier!

By: Anonymous

We Also Enjoyed Working with the Stager! We recently sold our house with Serge Guenette and Christiane Lafleur within a couple of weeks from listing! Both Serge and Christiane were readily available to provide us with any information we needed. We also enjoyed working with the stager who made our home look great. We were able to obtain full asking price for our home and couldn''t be happier with the result. Serge also helped us find our new home. His professional approach was really appreciated. He always let us have plenty of time to look at each home, and was very helpful with his expert knowledge of the marketplace. Serge and Christiane expertly guided us through the offer stage of both our sale and purchase. We would highly recommend Serge and his team to anyone looking to buy a home in the Ottawa area.

By: Cindy Frechette and Mark Houlton

The Guenette Real Estate Group helps us find the home of our dreams. This summer, we began our initial search for a new property to combine our households. We had planned to take our time and search out a property over that met all of our requirements. As fate would have it, we came across a completely renovated home in Beaverbrook within the first three months of our search that we fell in love with. Serge skillfully helped us to develop a sound understanding of the value of the property, to execute our negotiation strategy and close on the home of our dreams – this despite a last-minute hiccup with our bank which required Serge’s delicate touch when we had to extend our proposed firm offer date with the anxious sellers. Having concluded the purchase of one home, the Guenette Team swung into action to help us to sell one of properties. From useful tips to improve the resale value of the property to professional staging support, expert videography and building interest in the property through targeted marketing – Serge and his team helped us to conclude the sale at the full asking price with no conditions and within hours of the release of the listing. We had a challenge establishing the list price for the sale of our property because of the renovation that had been completed which made comparables with neighboring properties difficult. While we may have been able to secure a slightly higher price, we managed to come away with the highest resale value in the neighborhood despite the reality of other listings on the street. Special thanks to Christiane Lafleur for the incredible support she provided us throughout our journey. From coordinating our initial meetings, helping us to develop our list of wants/needs, scheduling walkthroughs and putting us into contact with her extensive network of business and industry contacts, she took the stress out of the process with continuous and positive contact.

By: Guy et Suzanne Tremblay – le 13 mai 2018

La disponibilité, la connaissance des marchés et le professionnalisme de Serge Guenette n’ont d’égal que son engagement total et inconditionnel vis-à-vis son client. Notre transaction récente nous a démontré sans équivoque que Serge recherche l’intérêt du client et y parvient avec l’expérience acquise comme stratège et négociateur. Nous sommes entièrement satisfaits de ses services.

By: Léonard Lavoie – le 25 juin 2018

Honnête et dévoué! Monsieur Serge Guenette est l’agent que j’ai choisi pour vendre ma propriété sur la rue Cadboro, à Ottawa. Monsieur Guenette a fait montre d’un dynamisme et d’une efficacité remarquables. Tout au long des semaines qui ont procédé la vente, il m’a tenu régulièrement au courant de l’évolution de la situation et ne s’est pas laissé prier pour venir me rencontrer. J’ai apprécié au plus haut point sa probité et son honnêteté. Finalement la transaction s’est effectuée à la hauteur de mes attentes.

By: Denise Labbé - le 14 Aout 2018

J'ai beaucoup apprécié le professionnalisme, le savoir- faire et la facilité de communication de Serge. Son appui dans l'achat de ma nouvelle maison m'a beaucoup rassuré. Aussi son expertise m'a valu une vente rapide de mon ancienne demeure et ce au meilleur prix. Je remercie Lise, son associée, pour ses bonnes suggestions concernant l'aménagement de ma maison en guise de préparatifs à la vente. Aussi les photos étaient superbes. Je recommande fortement M. Serge Guénette et son équipe à tous ceux qui veulent entreprendre vente ou achat.

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Recent Blog Posts

Moving can be a challenge. The upheaval of packing, preparing our old and new home, the move itself: we can feel stressed and exhausted from the entire task – and so can our pets. 



There are steps we can take before, during and after the move to make our pets feel as comfortable as possible and make the transition from old home to new one easier. Here are some tips.


1. Move your home before your pet: The best tip for moving your pets? Move your belongings and unpack before introducing them to the new home. Our pets become so familiar and comfortable with what they like and don’t like in their environment that having familiar things in the new space will help them adjust. If your new home is full of boxes, they may feel anxious and uncomfortable.


Make the space welcoming by adding some of their favourite furniture or other spots to sleep and have their familiar toys available. 


2. Place familiar objects in familiar places: Placing familiar objects like couches and coffee tables or toy bins and dog beds in similar places to the old home can help them make the connection that this new space is home. The less upheaval there is in the new home, the easier it will be for them to relax. 


3. Pet proof your home: Check the yard or balcony for anything that may harm your pets, including poisonous plants, broken fences, gaps in railings or dangerous objects, and remove them as soon as possible. 


Inside, check that there aren’t any sharp materials on the floor or spaces they may be curious to explore that can trap them or otherwise harm them.


4. Update your pet’s info: Update any tags with the municipality and contact a local veterinarian to see if they can take a new patient (if you’re moving too far away from your current vet). 


5. Patience is key: Although you may not think the move will take a toll on your pets, remember the change is just as disruptive for them as it is for you and your family. It takes our pets time to adjust to a new environment, so you may find them more anxious or clingy. Let them explore their new environment at their own pace, be encouraging and give them lots of attention to help them adjust. 

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Choosing whether to rent or buy your next home is a major decision and ultimately comes down to what is right for you and your family’s lifestyle and needs, as well as your financial health. It’s not unusual to bounce back and forth between the two when making this decision because both have pros and cons worth noting. 

 

To help you organize those pros and cons, we’ve created a list of the advantages and disadvantages of renting and owning a home to help you understand what both have to offer.

 

RENTING A HOME

 

Advantages: 

 

  1. No maintenance costs: When renting your home, your landlord oversees any maintenance, repairs or issues that may arise. When there is a problem, your landlord is a call away to fix these issues, unlike a homeowner, who is fully responsible for the maintenance of their home and the associated costs.

 

  1. No down payment: The cost up front for renting a home is significantly less than owning, which includes things like a down payment and closing costs. Although most rental agreements ask for the first or last month’s rent as a deposit, the payout for homeowners is much higher. Renting allows for a quick and easy transition into a new home. 

 

  1. Easier to move: With month-to-month rental agreements, if a renter needs to move quickly due to a lifestyle or work change, they can give their notice and move out easier than a homeowner. Lifestyle preferences and whether you hope to be permanent in the location you’re in is something to consider when renting a home.

 

Disadvantages: 

 

  1. Unexpected rent increases: Although you pay a set amount of rent on a home and how much your landlord can raise it during your tenancy is regulated, rents in general between tenancies can rise sharply. Being financially prepared for these increases — or even for incremental yearly increases — can be an issue for some renters, making it hard to consider renting. 

 

  1. Unable to build equity: One of the biggest issues that people have with renting a home is not being able to build any equity. The monthly rent payments you make are not being invested into you, they are benefiting your landlord. 

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  1. Landlord is in control: Your landlord will be in complete control of the rules and regulations of the home and whether renovation changes can be made. To make changes to your home, you must consult with your landlord to see if what you hope to change is something they are willing to agree upon. This can make your home feel less personal and can make renters feel a disconnect towards their own living space.

 

BUYING A HOME

 

Advantages: 

 

  1. Investment: Buying a home means that you are investing in a property that, in the future, should become more valuable if you want to sell. Compared to renting and making payments to your landlord or a rental property company, you are making payments into an asset for yourself and your family.

 

  1. Ability to renovate: You own the right to do any renovations or maintenance to your home without needing to check in with a landlord when you purchase your property. The freedom to redecorate and renovate your home can help increase its value with each change you make, which helps with the future of your home if you wish to sell.

 

  1. Control of the home: With owning your home, you have full control of the property. You oversee the rules of your home, what changes can be made, and any maintenance work that needs to be completed. Being your own landlord allows for more freedom and privacy and let’s you personalize your home exactly the way you want.

 

Disadvantages: 

 

  1. Longer commitment: When you rent your home, you can put in your notice and leave whenever you want. Homeowners, though, are tied to their homes and must go through the process of hiring a Realtor, putting their home on the market, and waiting until they receive and accept an offer. If you have a lifestyle or work position that involves quick moves, settling in one location may be difficult to do. 

 

  1. Unexpected costs: Maintenance costs, regular upkeep and repairs can pop up unexpectedly when you own your home, so being prepared for this is important. Setting aside money regularly for any emergency repairs that may arise can be difficult and is one important consideration when purchasing a home. 

 

  1. Regular fees: Fees such as property taxes, utility costs, homeowner’s insurance and mortgage payments are just some of the regular fees that go into homeowning. Check with your financial adviser to ensure purchasing a home is within your budget and your financial health can accommodate the expense of owning a home. 

 

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Getting ready to sell your home is a big step. From the moment you begin thinking of selling to the sold sign appearing on your lawn, many decisions need to be made for the process to run smoothly. One step that many sellers — and Realtors — debate is whether or not to hold an open house. 


An open house is a time-honoured tradition in the real estate world, where you open up your home for a few hours so that the public can come and tour it. While the pandemic put a halt to open houses for a time, as we return to a more normal world, it’s once again an option to consider.


Technology has improved drastically, allowing your realtor to capture your home through a lens so that it can be viewed and toured online. And this has certainly become a popular way to show a home, but it’s not the same as seeing a home in person.


If you are on the fence about holding an open house, here are some pros and cons to consider:


Pros:


  •  Additional exposure for your home: With more exposure to your home, you will increase the chance of selling your home faster. Promoting your open house on social media, through the use of street signs, ads and word of mouth will help bring your home to the attention of buyers.


  • Easier for new buyers: Being a first-time buyer can be a daunting process. Open houses can make new buyers feel less pressured, since these events tend to be more laid back, giving the buyer more time and a positive environment to look over your home in detail.


  • Setting the scene: You and your real estate agent can be in complete control of your home during the open house. From staging to an inviting aroma when people arrive, you can set the scene that you want your home to display before people begin to tour. A warm and cosy welcome will help ease the group into your home from the moment they enter.


  • A convenient disruption: Any time you have to leave your home for a potential buyer to come view it is inconvenient. An open house, however, is an event you can plan for and work around, setting a block of time all at once for multiple people to view your home rather than several individual appointments. And if a buyer is identified at an open house, that means fewer times that you have to get out.


Cons:


  • Safety of your home: If the foot traffic is high, it can be difficult to keep track of everyone coming in and out. As a result, theft and vandalism are concerns. But being prepared by putting away any valuables or personal items can help lower this risk.


  • COVID complications: Along with keeping your home safe, another stressor is COVID-19. Despite high vaccination rates, many are still concerned about the possibility of strangers bringing the coronavirus into their home. Realtors are minimizing this possibility, including following government guidelines for gatherings in public settings, but homeowners will still need to weigh the benefits against the possible risk when deciding whether to hold and open house.


  • Attracting the wrong people: Although additional exposure can be good for selling, open houses can still attract the wrong people into viewing your home. Whether this may be neighbours who just want to see what your home looks like or other people not even interested in buying a home, this will take any potential buyer's time away from viewing your home and making a sale. 
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